ITIL®4 Foundation - Classroom (exam included)
1.450,00 EUR
- 2 days
The ITIL®4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you to understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved. Our ITIL4 eLearning course gives participants a good insight into the ITIL4 Foundation. The course is written by our own talented lecturers with extensive experience in the practical application of ITIL Service Management. ITIL4 is designed to offer a smooth transition from the organization's current way of working to a more modern, flexible and efficient approach. ITIL4 helps organizations to adapt their way of working to the modern digital world. It attaches great importance to working Agile and the importance of working together. ITIL 4 enables IT teams to continue their important role in modern business strategy.
Key Features
Language
Course and material in English and french
2-days (16 hours)
Accredited ITIL® 4 Foundation course with an authorized ITIL® 4 trainer.
Working methods
Multimedia presentations, group exercises and discussion, practical workshops, case study and online practice tests.
Certification
ITIL® 4 Foundation certificate of completion.
Exam included
Voucher for ITIL® 4 Foundation accredited exam.
About ITIL 4®
ITIL 4 is undoubtedly the most famous and successful framework for IT Service Management. ITIL Foundation (ITIL 4 Foundation Edition) is an ITIL certification that introduces delegates to the Service Value System (SVS) which describes how all components and activities in the organization work together as a system to enable value creation when providing services (usually IT services but not limited to). ITIL SVS supports many ways of working, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operational model, ultimately an end-to-end model for the creation, delivery and continuous improvement of technology-based products and services.
ITIL 4® training program
ITIL 4 enables IT teams to continue their important role in modern business strategy. It expands on previous versions, supports existing investments in ITIL 4, and provides a full-service digital operating model for the delivery and operation of technology-enabled products and services. This means that ITIL 4 supports new technologies, such as robotics and AI, by offering more practical and flexible support as technology evolves. It expands previous versions, supports existing investments in ITIL, and provides a full service digital operating model for the delivery and operation of technically enabled products and services. This means that ITIL4 supports new technologies, such as robotics and AI, by offering more practical and flexible support as the technology develops.
The ITIL Foundation course (ITIL 4 Foundation Edition) gives participants a comprehensive introduction to ITIL's core concepts. It helps you understand the ITIL principles and shows how they can improve an individual's work and the work of the organization.
Course timeline
Course Introduction
Lesson 01
- Introduction to IT Service Management in the Modern World
- Introduction to ITIL 4
- Exam Details
Service Management: Key Concepts
Lesson 02
- Value and Value Co-Creation
- Value: Service, Products, and Resources
- Service Relationships
- Value: Outcomes, Costs, and Risks
The Guiding Principles
Lesson 03
- The Seven Guiding Principles
- Applying the Guiding Principles
The Four Dimensions of Service Management
Lesson 04
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors and PESTEL-Model
Service Value System
Lesson 05
- Overview of Service Value System
- Overview of the Service Value Chain
Continual Improvement
Lesson 06
- Introduction to Continual Improvement
- The Continual Improvement Model
- Relationship between Continual Improvement and Guiding Principles
Overview of ITIL Practices
Lesson 07
- Purpose of ITIL Practices
- The Continual Improvement of Practice
- The Change Control Practice
- The Incident Management Practice
- The Problem Management Practice
- The Service Request Management Practice
- The Service Desk Practice
- The Service Level Management Practice
Learning Outcomes
When you complete this ITIL4 Foundation Classroom Course, you will be able to accomplish the following:
ITIL Concepts
Understand the key concepts in ITIL service management and understand the four dimensions of ITIL service management.
ITIL Adaptation
Understand how ITIL principles can help organizations adopt and adapt ITIL service management.
ITIL's Services
Understand the purpose and components of the ITIL service's value system, and the activities of the service value chain and how they connect.
Efficiency
How the ITIL best practice framework is used to increase the efficiency and overall quality of IT-related services, regardless of the size, structure or industry of the organization
ITIL Expert
How to become an ITIL expert by understanding the new certification path including ITIL Managing Professional (MP) and ITIL Strategic Leader (SL)
Who Should Enroll in this Program?
- People who are at the beginning of their journey in service management
ITSM managers and future ITSM managers - People working in other areas of "IT" (digital, product, development) with strong connections to service delivery
- Existing holders of ITIL qualifications who wish to update their skills
There are no formal prerequisites to attend the course. Certain experience in delivering and supporting IT services will be useful, but is not necessary.
IT Managers/IT Architects
System Administrators and Analysts
Operations Manager, Database Administrators
Process Owners, Practitioners
Service Delivery Professional, Quality Analyst
CIOs, CTOs, IT Directors
ITIL®4 Foundation Exam
is included in this course
Exam information
- 1 hour
- 40 questions; multiple choice issues
- 65% right required for passing
- Book is not allowed at the time of the test
- When you have passed the exam, you will receive one
- ITIL4® Foundation certificate from Peoplecert.
Previous knowledge
It is desirable but not necessary that you have some experience of working with IT services. In good time before the start of the course, you will receive course preparation material, which we expect you to read before the start of the course.
Frequently Asked Questions
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