The ITIL 4 Digital and IT Strategy course provides the essential tools to influence strategic business decisions, create digital strategies aligned with business objectives, navigate digital disruption, and adopt emerging practices to address evolving challenges. Develop the expertise to drive strategic decision-making, manage digital disruption, evaluate risks, and implement effective solutions that enhance organizational value, foster innovation, and support sustainable growth.

The globally recognized ITIL 4 High-Velocity IT certification equips you with in-depth knowledge of digital organizations and high-velocity operating models, enabling rapid service and product delivery while maximizing value creation. This course provides a thorough understanding of high-velocity environments, covering essential concepts, principles, and techniques. You’ll delve into fast-paced development, resilient operations, co-created value, and compliance assurance, giving you the skills to deliver services efficiently and sustainably.

The ITIL® 4 Specialist: Collaborate, Assure, and Improve (CAI) module is designed for IT professionals seeking to enhance collaboration, service assurance, and continuous improvement within IT service management. This course equips learners with practical skills and strategies to optimize IT services, align them with business objectives, and drive efficiency in a dynamic IT environment.

The ITIL 4 Specialist: Plan, Implement, and Control module is part of the ITIL 4 Practice Manager certification track. It enables professionals to demonstrate their understanding and application of the five ITIL Management Practices, helping organizations enhance value at both strategic and operational levels.

The ITIL 4 Specialist Acquiring & Managing Cloud Services training is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions. This certification explores the concept of the ‘cloud services user journey’, which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle. Using the ITIL framework, it explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value.

ITIL 4 Specialist: Monitor, Support, and Fulfil is a series of the ITIL 4 Practice Manager modules that help individuals demonstrate their understanding and implementation of the principles contained in the five ITIL Management Practices to maximize value at both the strategic and operational levels. This is an eLearning course (self-paced study) accesible anytime with an official exam voucher included

IT4IT™ Reference Architecture, version 3, is a standard from The Open Group that describes a reference architecture and a value chain-based operating model for managing IT operations. IT4IT™ uses the value chain approach to create a functional model implemented by IT. This framework identifies the key activities that IT must perform to contribute to the competitiveness of the company. With IT4IT™ Reference Architecture, version 3, IT specialists will find the value chain framework and reference architecture that defines an integrated management framework focused on the service lifecycle.

ITIL® 4 Strategist: Direct, Plan & Improve provides IT professionals with the practical skills required to create a "learning and improving" IT organization with a strong and effective strategic focus. The module covers the impact and effect of Agile and Lean working methods and how they can be utilized to an organization's advantage. It provides a practical and strategic method for planning and implementing continuous improvement with the necessary agility.

During this course you will learn the basics of the ITIL® 4 Specialist Drive Stakeholder Value. The course develops an understanding of the different steps a service provider must analyze to develop their Customer Journey. The goal is that customers and stakeholders have positive experiences of the relationship with their service provider (Customer/User Experience). This requires an understanding of the stakeholders' experiences of different contacts with the service provider. The experiences are established at different touchpoints and the course teaches you how to identify and improve the value experience at these touchpoints.

In this ITIL® 4 Specialist course, you will learn how to focus on the integration of different value streams and activities to create, deliver and support products and services while covering the practices, methods and tools for managing this. The course covers customer operations, the role of the service provider and supplier in managing and supporting services. The course also describes how the activities of design, build and test for the development of products and services take place through value streams and with the support of service value chain activities. Create, Deliver and Support describes how organizations can continue to deliver innovative and reliable services to their customers in an increasingly competitive market.

The ITIL®4 Foundation Level course gives participants a comprehensive introduction to basic concepts within ITIL4. It helps you to understand the principles of ITIL4 and shows how the individual's work and the organization's work can be improved. Our ITIL4 eLearning course gives participants a good insight into the ITIL4 Foundation. The course is written by our own talented lecturers with extensive experience in the practical application of ITIL Service Management. ITIL4 is designed to offer a smooth transition from the organization's current way of working to a more modern, flexible and efficient approach. ITIL4 helps organizations to adapt their way of working to the modern digital world. It attaches great importance to working Agile and the importance of working together. ITIL 4 enables IT teams to continue their important role in modern business strategy.

The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore how digital organizations and digital operating models work in so-called High-Velocity environments. It will familiarize you with working practices like agile and lean management and technologies such as automation testing, cloud, and more. It is relevant for ITIL Managing Professionals (ITIL MPs) and ITIL Strategic Leaders (ITIL SLs), who work toward delivering high velocity IT. This course is based on the ITIL® 4 Specialist: High-Velocity IT certification. The course deals with the details of digital transformation and helps organizations develop towards a convergence between organization and technology, or alternatively establish a new digital organization.