ITIL® 4 Specialist: Collaborate, Assure and Improve - eLearning (Exam Included)

795,00 EUR

  • 21 hours
eLearning

The ITIL® 4 Specialist: Collaborate, Assure, and Improve (CAI) module is designed for IT professionals seeking to enhance collaboration, service assurance, and continuous improvement within IT service management. This course equips learners with practical skills and strategies to optimize IT services, align them with business objectives, and drive efficiency in a dynamic IT environment.

Key Features

Language

Course and material are available in English

Level

Intermediate level

Access

120 days access to the eLearning platform anytime (self-study)

3 hours total video content

with 21 hours recommended study time

Materials

Downloadable PDF documents with detailed content for each lesson.

Manual

PeopleCert Official Training Material (OTM)

Official exam included

1 exam voucher valid for 1 year. Online exam scheduled anytime

Certification included

ITIL® 4 Specialist: Collaborate, Assure, and Improve

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Course timeline

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  1. Relationship Management

    Lesson 01

    Course Introduction

  2. Supplier Management

    Lesson 02

  3. Service Level Management

    Lesson 03

  4. Continual Improvement

    Lesson 04

  5. Information Security Management

    Lesson 05

Learning Outcomes

When you complete this course, you will be able to accomplish the following:

principles

Clarifying the essential concepts, principles, value, and challenges associated with ITIL 4's five management practices.

stakeholders

Ensuring stakeholders comprehend the strategic and operational prerequisites for collaborative value creation and achieving business goals.

streans

Seamlessly incorporating these practices into the organization's value streams.

synergies

Enhancing understanding of the interfaces and synergies among the five practices.

metrics

Implementing metrics and success factors to enhance overall performance.

evaluate

Evaluating, assessing, and developing the capability of various practices through the application of the ITIL Maturity Model.

ITIL Specialist course

Who Should Enroll in this Program?

this course is aimed at all IT professionals seeking to enhance their skills in establishing effective cross-practice collaboration, optimizing service value streams, and applying key concepts from the five ITIL Management Practices at both strategic and operational levels.


ITSM managers

ITSM practitioners managing IT-enabled products and services

IT service management professionals

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Exam details

Prerequisites

In order to access any of the ITIL 4 Specialist: Collaborate, Assure and Improve modules, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate or an ITIL 4 Managing Professional Transition.

In order to access the exam, it is mandatory to have attended an accredited training course.


Exam details

  • Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 60 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 39/60 marks - 65%

Licensing

and equality policy

Licensing and accreditation
The ITIL®4 Specialist course is accredited by Peoplecert, based on the Partner's Agreement and meets the accreditation requirements.

Equality policy

PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.

Frequently Asked Questions

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