ITIL® 4 Specialist: Collaborate, Assure and Improve - eLearning (Exam Included)
850,00 EUR
- 21 hours
The ITIL® 4 Specialist: Collaborate, Assure, and Improve (CAI) module is designed for IT professionals seeking to enhance collaboration, service assurance, and continuous improvement within IT service management. This course equips learners with practical skills and strategies to optimize IT services, align them with business objectives, and drive efficiency in a dynamic IT environment.
Key Features
Language
Course and material are available in English
Level
Intermediate level
Access
120 days access to the eLearning platform anytime (self-study)
3 hours total video content
with 21 hours recommended study time
Materials
Downloadable PDF documents with detailed content for each lesson.
Manual
PeopleCert Official Training Material (OTM)
Official exam included
1 exam voucher valid for 1 year. Online exam scheduled anytime
Certification included
ITIL® 4 Specialist: Collaborate, Assure, and Improve
Course timeline
Relationship Management
Lesson 01
Course Introduction
Supplier Management
Lesson 02
Service Level Management
Lesson 03
Continual Improvement
Lesson 04
Information Security Management
Lesson 05
Learning Outcomes
When you complete this course, you will be able to accomplish the following:
principles
Clarifying the essential concepts, principles, value, and challenges associated with ITIL 4's five management practices.
stakeholders
Ensuring stakeholders comprehend the strategic and operational prerequisites for collaborative value creation and achieving business goals.
streans
Seamlessly incorporating these practices into the organization's value streams.
synergies
Enhancing understanding of the interfaces and synergies among the five practices.
metrics
Implementing metrics and success factors to enhance overall performance.
evaluate
Evaluating, assessing, and developing the capability of various practices through the application of the ITIL Maturity Model.
Who Should Enroll in this Program?
this course is aimed at all IT professionals seeking to enhance their skills in establishing effective cross-practice collaboration, optimizing service value streams, and applying key concepts from the five ITIL Management Practices at both strategic and operational levels.
ITSM managers
ITSM practitioners managing IT-enabled products and services
IT service management professionals
Exam details
Prerequisites
In order to access any of the ITIL 4 Specialist: Collaborate, Assure and Improve modules, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate or an ITIL 4 Managing Professional Transition.
In order to access the exam, it is mandatory to have attended an accredited training course.
Exam details
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 60 multiple choice questions
- 1 mark for each correct answer
- Passing score: 39/60 marks - 65%
Licensing
and equality policy
Licensing and accreditation
The ITIL®4 Specialist course is accredited by Peoplecert, based on the Partner's Agreement and meets the accreditation requirements.
Equality policy
PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Frequently Asked Questions
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