ITIL® 4 Specialist: Plan, Implement and Control - eLearning (Exam Included)

795,00 EUR

  • 21 hours
eLearning

The ITIL 4 Specialist: Plan, Implement, and Control module is part of the ITIL 4 Practice Manager certification track. It enables professionals to demonstrate their understanding and application of the five ITIL Management Practices, helping organizations enhance value at both strategic and operational levels.

Key Features

Language

Course and material are available in English

Level

Intermediate level

Access

120 days access to the eLearning platform anytime (self-study)

3 hours total video content

with 21 hours recommended study time

Materials

Downloadable PDF documents with detailed content for each lesson.

Manual

PeopleCert Official Training Material (OTM)

Official exam included

1 exam voucher valid for 1 year. Online exam scheduled anytime

Certification included

ITIL® 4 Specialist: Collaborate, Assure, and Improve

Hero

Course timeline

Hero
  1. Change Enablement

    Lesson 01

  2. Release Management

    Lesson 02

  3. Service Configuration Management

    Lesson 03

  4. Deployment Management

    Lesson 04

  5. IT Asset Management

    Lesson 05

Learning Outcomes

When you complete this course, you will be able to accomplish the following:

principles

Outline the fundamental ideas, values, principles, and challenges associated with ITIL 4's five management practices

stakeholders

Guarantee that stakeholders grasp both the strategic and operational necessities for value co-creation and attaining business objectives

streans

Incorporate the practices into the organization's value streams

synergies

Comprehend the connections and collaborative potential among these five practices

metrics

Utilize metrics and success factors of the practices to enhance performance

evaluate

Evaluate, measure, and cultivate the proficiency of the different practices by employing the ITIL Maturity Model.

ITIL Specialist course

Who Should Enroll in this Program?

this course is aimed at individuals who are involved in IT Service Management (ITSM) and wish to gain expertise in planning, implementing, and controlling IT services and related activities.


ITSM managers

ITSM practitioners managing IT-enabled products and services

IT service management professionals

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Exam details

Prerequisites

In order to access any of the ITIL 4 Plan, Implement and Control modules, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate.

In order to access the exam, it is mandatory to have attended an accredited training course.

Exam details

  • Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 60 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 39/60 marks - 65%

Licensing

and equality policy

Licensing and accreditation
The ITIL®4 Specialist course is accredited by Peoplecert, based on the Partner's Agreement and meets the accreditation requirements.

Equality policy

PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.

Frequently Asked Questions

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