ITIL® 4 Specialist: Plan, Implement and Control - eLearning (Exam Included)
850,00 EUR
- 21 hours
The ITIL 4 Specialist: Plan, Implement, and Control module is part of the ITIL 4 Practice Manager certification track. It enables professionals to demonstrate their understanding and application of the five ITIL Management Practices, helping organizations enhance value at both strategic and operational levels.
Key Features
Language
Course and material are available in English
Level
Intermediate level
Access
120 days access to the eLearning platform anytime (self-study)
3 hours total video content
with 21 hours recommended study time
Materials
Downloadable PDF documents with detailed content for each lesson.
Manual
PeopleCert Official Training Material (OTM)
Official exam included
1 exam voucher valid for 1 year. Online exam scheduled anytime
Certification included
ITIL® 4 Specialist: Collaborate, Assure, and Improve
Course timeline
Change Enablement
Lesson 01
Release Management
Lesson 02
Service Configuration Management
Lesson 03
Deployment Management
Lesson 04
IT Asset Management
Lesson 05
Learning Outcomes
When you complete this course, you will be able to accomplish the following:
principles
Outline the fundamental ideas, values, principles, and challenges associated with ITIL 4's five management practices
stakeholders
Guarantee that stakeholders grasp both the strategic and operational necessities for value co-creation and attaining business objectives
streans
Incorporate the practices into the organization's value streams
synergies
Comprehend the connections and collaborative potential among these five practices
metrics
Utilize metrics and success factors of the practices to enhance performance
evaluate
Evaluate, measure, and cultivate the proficiency of the different practices by employing the ITIL Maturity Model.
Who Should Enroll in this Program?
this course is aimed at individuals who are involved in IT Service Management (ITSM) and wish to gain expertise in planning, implementing, and controlling IT services and related activities.
ITSM managers
ITSM practitioners managing IT-enabled products and services
IT service management professionals
Exam details
Prerequisites
In order to access any of the ITIL 4 Plan, Implement and Control modules, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate.
In order to access the exam, it is mandatory to have attended an accredited training course.
Exam details
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 60 multiple choice questions
- 1 mark for each correct answer
- Passing score: 39/60 marks - 65%
Licensing
and equality policy
Licensing and accreditation
The ITIL®4 Specialist course is accredited by Peoplecert, based on the Partner's Agreement and meets the accreditation requirements.
Equality policy
PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Frequently Asked Questions
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