ITIL®4 Foundation - eLearning (exam included)
750,00 EUR
- 14 hours
AVC's ITIL® 4 Foundation is the most accepted foundation-level ITIL certification available for IT professionals. The newly updated ITIL guidance will be called ITIL 4 which reflects the new versions role in supporting individuals and organizations during the Fourth Industrial Revolution. The ITIL 4 Foundation course is designed to introduce students to the management of modern IT enabled services and the key concepts of service architecture. This course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the work of their organization. Courses on this page provided in partnership with iLEARN (ATO/Affiliate of AXELOS Limited)
About ITIL 4®
ITIL 4 is undoubtedly the most famous and successful framework for IT Service Management. ITIL Foundation (ITIL 4 Foundation Edition) is an ITIL certification that introduces delegates to the Service Value System (SVS) which describes how all components and activities in the organization work together as a system to enable value creation when providing services (usually IT services but not limited to). ITIL SVS supports many ways of working, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operational model, ultimately an end-to-end model for the creation, delivery and continuous improvement of technology-based products and services.
ITIL 4® training program
ITIL 4 enables IT teams to continue their important role in modern business strategy. It expands on previous versions, supports existing investments in ITIL 4, and provides a full-service digital operating model for the delivery and operation of technology-enabled products and services. This means that ITIL 4 supports new technologies, such as robotics and AI, by offering more practical and flexible support as technology evolves.
The ITIL Foundation course (ITIL 4 Foundation Edition) gives participants a comprehensive introduction to ITIL's core concepts. It helps you understand the ITIL principles and shows how they can improve an individual's work and the work of the organization.
Course timeline
Introduction to Service Management and ITIL
Lesson 01
- Service Management in the Modern World
- About ITIL 4
- The Structure and Benefits of the ITIL 4 Framework
- The ITIL SVS
- The Four Dimensions Model
Key Concepts of Service Management
Lesson 02
- Value and Value Co-Creation
- Value Co-Creation - Organizations, Service Providers, Service Consumers, and Other Stakeholders
- Service Providers
- Service Consumers
- Other Stakeholders - Products and Services
- Configuring Resources for Value Creation
- Service Offerings - Service Relationships
- The Service Relationship Model - Value: Outcomes, Costs, and Risks
- Outcomes
- Costs
- Risks
- Utility and Warranty - Summary
- Value and Value Co-Creation
The Four Dimensions of Service Management
Lesson 03
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- Value Streams for Service Management
- Processes - External Factors
- Summary
ITIL Service Value System
Lesson 04
- Service Value System Overview
- Opportunity, Demand, and Value
- The ITIL guiding principles
- Focus on Value
- Start where you are
- Progress iteratively with feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Optimize and Automate
- Principle Interaction - Governance
- Governing Bodies and Governance
- Governance in the SVS
- Service Value Chain
- Plan
- Improve
- Engage
- Design and Transition
- Obtain
- Deliver and Support - Continual Improvement
- Steps of the Continual Improvement Model- Continual Improvement and the Guiding Principles - Practices
- Summary
ITIL Management Practices
Lesson 05
- General Management Practices 89
- Architecture Management
- Continual Improvement
- Information Security Management
- Knowledge Management
- Measurement and Reporting
- Portfolio Management
- Project Management
- Relationship Management
- Risk Management
- Service Financial Management
- Strategy Management
- Supplier Management
- Workforce and Talent Management - Service Management Practices
- Availability Management
- Business Analysis
- Capacity and Performance Management
- Change Control
- Incident Management
- IT Asset Management
- Monitoring and Event Management
- Problem Management
- Release Management
- Service Catalogue Management
- Service Configuration Management
- Service Continuity Management
- Service Design
- Service Desk
- Service Level Management
- Service Request Management
- Service Validation and Testing - Technical Management Practices
- Deployment Management
- Infrastructure and Platform Management
- Software Development and Management
- General Management Practices 89
Learning Outcomes
When you complete this course, you will be able to accomplish the following:
ITIL Practices
Know the purpose and key concepts of 18 ITIL practices and the 7 core practices
ITIL Principles
Know how ITIL principles can help an individual to understand and apply service management in their organization
Service Management
Gain a mastery of Service Management including, generic concepts, key principles, and ITIL 4 process models, all of which are required for the ITIL Foundation exam
Tools and Techniques
Understand how to use ITIL tools and techniques in order to improve efficiency and the customer experience including the ITIL Service Lifecycle and Service Value System
Efficiency
How the ITIL best practice framework is used to increase the efficiency and overall quality of IT-related services, regardless of the size, structure or industry of the organization
ITIL Expert
How to become an ITIL expert by understanding the new certification path including ITIL Managing Professional (MP) and ITIL Strategic Leader (SL)
Key Features
Language
Course and material are available in English and French
Access
120 days access to the eLearning platform anytime (self-study)
Materials
Downloadable PDF documents with detailed content (slides, explanations) for each lesson.
e-Book
Official ITIL4 handbook
Exercises and solutions
with online exam simulator
Online Support
Fully online support by one of our ITIL experts
Official Exam
ITIL 4® Foundation online exam & certification
Who Should Enroll in this Program?
- People who are at the beginning of their journey in service management
ITSM managers and future ITSM managers - People working in other areas of "IT" (digital, product, development) with strong connections to service delivery
- Existing holders of ITIL qualifications who wish to update their skills
IT Managers/IT Architects
System Administrators and Analysts
Operations Manager, Database Administrators
Process Owners, Practitioners
Service Delivery Professional, Quality Analyst
CIOs, CTOs, IT Directors
Exam Information
Degree and Certification: Online!
The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for the exam and a webcam (ProctoU). The exam is included in this ITIL 4 eLearning package.
ITIL 4® Foundation Exam
- 1 hour (You get extra if English is not your native language)
- 40 questions; multiple choice questions
- 65% correct is required for pass
- Books are not allowed at the time of the test
- When you have passed the exam, you will receive an
ITIL 4® Foundation certificate from Peoplecert.
Frequently Asked Questions
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