ITIL®4 Specialist: Acquiring & Managing Cloud Services - eLearning (exam included)
795,00 EUR
- 21 hours
The ITIL 4 Specialist Acquiring & Managing Cloud Services training is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions. This certification explores the concept of the ‘cloud services user journey’, which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle. Using the ITIL framework, it explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value.
Key Features
Language
Course and material are available in English
Level
Intermediate level
Access
120 days access to the eLearning platform anytime (self-study)
3,5 hours total video content
21 hours recommended study time
Materials
Downloadable PDF documents with detailed content for each lesson.
Exercises
Exercises with instant online correction and 2 official exam simulation
Official exam included
1 exam voucher valid for 1 year. Online exam scheduled anytime
Certification included
ITIL®4 Specialist: High Velocity IT certificate of completion.
Course timeline
The role of cloud services in an organization
Lesson 01
Define an organization´s requirements for adopting, and readiness to adopt, cloud solutions.
Lesson 02
Identify the types of cloud services and understand their applicability to an organization´s context
Lesson 03
How cloud services are selected and procured to the offer step of the costumer journey
Lesson 04
Onboard and offboard cloud services
Lesson 05
Manage the use of cloud services
Lesson 06
Evaluate and improve cloud strategy
Lesson 07
Learning Outcomes
At the end of this ITIL4 Specialist: Acquiring & Managing Cloud Services Course, you will be able to:
Using a vendor-neutral approach
Analyze available solutions and potential benefits using a vendor-neutral approach.
Deliver Cloud services
Effectively identify, select, and deliver optimized cloud services.
Apply ITIL4 Framework
Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
Costumer Focused Journey
Adopt a costumer-focused end-to-end cloud procurement user journey.
Who Should Enroll in this Program?
This specialist module is for IT professionals who are involved in the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they are providing value.
C-Suite executives/aspiring executives
Cloud Architects/Consultants
Procurement and Bid Managers
Service Managers
PPM Professionals
Exam Information
Exam and Certification: Online!
Prerequisites:
- Passed the ITIL 4 Foundation examination
- Attended an accredited training course for this module
The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for the exam and webcam (ProctorU). The exam is included in this package.
Exam Format
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 60 multiple choice questions
- 1 mark for each correct answer
- Passing score: 39/60 marks - 65%
Licensing
and equality policy
Licensing and accreditation
The ITIL®4 Specialist course is accredited by Peoplecert, based on the Partner's Agreement and meets the accreditation requirements.
Equality policy
PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Frequently Asked Questions
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