ITIL® 4 Specialist: Monitor, Support and Fulfil - eLearning (exam included)
795,00 EUR
- 21 hours
ITIL 4 Specialist: Monitor, Support, and Fulfil is a series of the ITIL 4 Practice Manager modules that help individuals demonstrate their understanding and implementation of the principles contained in the five ITIL Management Practices to maximize value at both the strategic and operational levels. This is an eLearning course (self-paced study) accesible anytime with an official exam voucher included
Key Features
Language
Course and material are available in English
Level
Intermediate level
Access
120 days access to the eLearning platform anytime (self-study)
4,5 hours total video content
21 hours recommended study time
Materials
Downloadable PDF documents with detailed content for each lesson.
Exercises
Exercises with instant online correction and 2 official exam simulation
Official exam included
1 exam voucher valid for 1 year. Online exam scheduled anytime
Certification included
ITIL®4 Specialist: Monitor, Support and Fulfill certificate of completion.
Why this course?
ITIL 4 Specialist: Monitor, Support, and Fulfil is designed for IT professionals who want to take their careers to the next level. This certification is designed to equip individuals with the skills and knowledge needed to ensure operational excellence by monitoring vital performance indicators, providing support to the service value chain, and executing end-to-end service delivery. Earning this certification demonstrates an individual's commitment to achieving operational efficiency, delivering value to customers, and contributing to the growth of their organization.
What is included?
ITIL 4 Specialist: Monitor, Support and Fulfil is one of three batches of the ITIL 4 Practice Manager (ITIL PM) stream. It consists of five modules, each based on an individual ITIL practice.
- ITIL 4 Practitioner: Incident Management
- ITIL 4 Practitioner: Monitoring and Event Management
- ITIL 4 Practitioner: Problem Management
- ITIL 4 Practitioner: Service Desk
- ITIL 4 Practitioner: Service Request Management
Course timeline
Incident Management
Module 1
This practice module caters to IT professionals dedicated to reducing the adverse effects of incidents by promptly reinstating regular service operations.
Monitoring and Event Management
Module 2
The ITIL 4 Practitioner: Monitoring and Event Management practice module caters to IT professionals seeking to systematically scrutinize services and service components while documenting, reporting, and addressing chosen state changes recognized as events.
Problem Management
Module 3
The ITIL 4 Practitioner: Problem Management practice module targets IT professionals aiming to decrease the probability and consequences of incidents by pinpointing both existing and potential causes of incidents, as well as managing workarounds and known errors.
Service Desk
Module 4
The ITIL 4 Practitioner: Service Desk practice module targets IT professionals aiming to demonstrate and validate their expertise in this particular practice area. The Service Desk serves as the liaison between service providers and users. The effective establishment and implementation of this practice can significantly impact user experience, customer satisfaction, and the overall success of service relationships.
Service Request Management
Module 5
The ITIL 4 Practitioner: Service Request Management practice module is designed for IT professionals who aim to uphold the agreed-upon quality of a service by effectively and user-friendly addressing all predefined, user-initiated service requests.
Learning Outcomes
At the end of this course, you will be able to:
Management practices
Describe the basic ideas, values, principles and challenges associated with ITIL 4's five management practices
Integration
Integrating practices into the organization's value streams
Stakeholders
Ensure that stakeholders understand both strategic and operational requirements for creating value and achieving business objectives
Collaboration
Understand the connections and opportunities for collaboration among these five practices
Metrics
Using metrics and success factors from practices to improve performance
Proficiency
Evaluate, measure and cultivate the proficiency of different practices by using the ITIL Maturity Model
Who Should Enroll in This Program?
- Individuals seeking to enhance their Service Management experience
- Current and aspiring ITSM managers
- ITSM practitioners engaged in the operation of IT-supported and digital products and services, holding responsibility for comprehensive service delivery
- Professionals aiming to demonstrate and authenticate their expertise in the particular practice area
Project Manager
Product Manager
Senior / Middle manager
PMOs
How to
achieve certification & prepare
Requirements:
To access any of the ITIL 4 Specialist: Monitor, Support and Fulfil modules, candidates must hold an ITIL 4 Foundation certification.
Ordering our ITIL 4 Monitor, Support and Fulfil or ITIL 4 Practitioner self-study packages will qualify you for the corresponding final certification exam, which covers all requirements imposed by PeopleCert.
How do you achieve?
To achieve this qualification, candidates must take and pass all five ITIL 4 Practitioner exams in the series. Alternatively, candidates can opt for the combined ITIL 4 Specialist: Monitor, Support and Fulfil, which allows five ITIL Practices to be covered by taking only one exam instead of five. In this case, candidates need only take one 90-minute certification exam instead of five separate exams of 30 minutes each.
Once certified in ITIL 4 Monitor, Support and Fulfil, candidates must complete ITIL 4 Specialist: Create, Deliver and Support to achieve the ITIL 4 Practice Manager (ITIL 4 PM) qualification.
Licensing
and equality policy
Licensing and accreditation
The ITIL®4 Specialist course is accredited by Peoplecert, based on the Partner's Agreement and meets the accreditation requirements.
Equality policy
PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Frequently Asked Questions
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