ITIL®4 Strategist: Direct, Plan & Improve (DPI) - eLearning (exam included)
795,00 EUR
- 15 hours
ITIL® 4 Strategist Direct Plan and Improve (ITIL 4 DPI) is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. The course supports organizations that see governance and continuous improvement as an important part of being able to meet current and future needs within, for example, service strategies, collaboration models, partner collaborations, competence provision, digitization, etc.
Course timeline
Course Introduction
Course 01
Key Concepts of DPI
Course 02
- 2.1 Key Concepts of Direct, Plan, and Improve (DPI)
- 2.2 Direction
- 2.3 Policies and Guidelines
- 2.4 Risks and Controls
- 2.5 Planning
- 2.6 Improvement
- 2.7 Governance, Compliance, and Management
- 2.8 Applying the Guiding Principles
- 2.9 Operational Model
- 2.10 Value, Outcomes, Costs, and Risks
- 2.11 Key Takeaways
Key Principles and Methods of Direction and Planning
Course 03
- 3.1 Key Principles and Methods of Direction and Planning
- 3.2 Strategy and Cascading Goals and Requirements
- 3.3 Define Effective Policies, Controls, and Guidelines
- 3.4 Effective Controls
- 3.5 Effective Guidelines
- 3.6 Decision-Making at the Right Level
- 3.7 Key Takeaways
Governance, Risk, and Compliance
Course 04
- 4.1 Governance, Risk, and Compliance
- 4.2 Structures and Methods for Decision Making
- 4.3 Governance of Service Provider
- 4.4 Role of Risk Management
- 4.5 Key Takeaways
Continual Improvement
Course 05
- 5.1 Continual Improvement
- 5.2 Continual Improvement Culture
- 5.3 Continual Improvement in Organization
- 5.4 The Continual Improvement Model
- 5.5 Step One: What Is the Vision?
- 5.6 Step Two: Where Are We Now?
- 5.7 Step Three: Where Do We Want to Be?
- 5.8 Step Four: How Do We Get There?
- 5.9 Creating an Action Plan
- 5.10 Step Five: Take Action?
- 5.11 Step Six: Did We Get There?
- 5.12 Step Seven: How Do We Keep the Momentum Going?
- 5.13 Measurement and Reporting in Continual Improvement
- 5.14 Assessments
- 5.15 Gap Analysis
- 5.16 SWOT Analysis
- 5.17 Change Readiness Analysis
- 5.18 Customer or User Satisfaction Analysis
- 5.19 SLA Achievement Analysis
- 5.20 Benchmarking
- 5.21 Maturity Assessment
- 5.22 Business Case
- 5.23 Building a Business Case
- 5.24 Communicating and Advocating for a Business Case
- 5.25 Key Takeaways
Communication and Organizational Change Management
Course 06
- 6.1 Communication and Organizational Change Management
- 6.2 Communications Principles
- 6.3 Communication Is a Two-Way Process
- 6.4 We Communicate All the Time
- 6.5 Timing and Frequency Matter
- 6.6 No Single Method of Communication Works for Everyone
- 6.7 The Message Is in the Medium
- 6.8 Communication Methods and Media
- 6.9 Examples of Communication Methods
- 6.10 Defining and Establishing Feedback Channels
- 6.11 Identifying and Communicating with Stakeholders
- 6.12 Stakeholder Mapping
- 6.13 Understanding Stakeholders
- 6.14 Basics of Organizational Change Management (OCM)
- 6.15 Essentials for Successful Improvement
- 6.16 OCM Throughout Direction, Planning, and Improvement
- 6.17 Establishing Effective Interfaces across the Value Chain
- 6.18 Key Takeaways
Measurement and Reporting
Course 07
- 7.1 Measurement and Reporting
- 7.2 Basics of Measurement and Reporting
- 7.3 Key Concepts of Measurement and Reporting
- 7.4 Defining and Using Measurement and Reporting
- 7.5 Reasons for Measuring
- 7.6 Types of Measurement
- 7.7 Relationship between Measurement and Behavior
- 7.8 Measurement Cascades and Hierarchies
- 7.9 Balanced Scorecard
- 7.10 Success Factors and KPIs
- 7.11 Key Takeaways
Value Streams and Practices
Course 08
- 8.1 Value Streams and Practices
- 8.2 Value Stream Mapping
- 8.3 Developing a Value Stream Map
- 8.4 Types of Waste
- 8.5 Increasing the Detail in Value Stream Maps
- 8.6 Measurement and the Four Dimensions
- 8.7 Measurement of Partners and Suppliers
- 8.8 Measurement of Value Stream and Processes
- 8.9 Process Metrics
- 8.10 Value Stream and Processes in the SVS
- 8.11 Relationship between Value Streams and Practices
- 8.12 Relationship between Value Streams and Processes
- 8.13 Designing a Workflow
- 8.14 Workflow Metrics
- 8.15 Key Takeaways
Learning Outcomes
At the end of this ITIL4 Strategist: (DPI) eLearning Course, you will be able to:
Concepts, principles and methods
to manage the governance, planning and improvement of any improvement identified from its context
Create business cases
Be able to create business cases to make their idea clear and communicable in their context
Stakeholder communication
Understanding the importance of stakeholder communication and managing resistance to change
Service Value System
Be able to use the principles and methods of the Service Value System to help the organisation improve itself, its services and its customers and partners
Organisational improvements
Be able to manage and plan organisational improvements through structured change management
What's included?
Access
120 days access to eLearning platform anytime (self-paced study)
Materials
Downloadable PDF documents with detailed content (slides, explanations) for each lesson
8 lessons
6 hours of video recorded by accredited teachers
Exercises
Exercises with instant online correction and 2 official exam simulation
Exam voucher
Official online exam voucher included valid for 12 months
Who Should Enroll in this Program?
This ITIL Strategist course is aimed at IT leaders and managers at all organizational levels who are pursuing either the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation or those involved in shaping IT direction and strategy.
Prerequisites:
- Passed the ITIL 4 Foundation examination
- Attended an accredited training course for this module
ITSM Managers
ITSM practitioners managing IT-enabled products and services
Existing ITIL qualification holders wishing to expand their knowledge
Exam Information
Exam and Certification: Online!
The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for the exam and webcam (ProctorU). The exam is included in this package.
Exam Format
- 90-minute duration
- Closed book
- 40 questions
- Pass mark is 70% or higher - score of 28 points or higher
Need corporate solutions or LMS integration?
Didn't find the course or program which would work for your business? Need LMS integration? Write us, we will solve everything!