Certified Agile Service Manager (CASM®) - eLearning (exam included)
650,00 EUR
- 16 hours
Certified Agile Service Manager (CASM®) is an agile operations-based qualification. It incorporates the core values and principles of the Agile Manifesto, as well as other agile concepts and practices such as DevOps, Scrum, Kanban, and Lean. It also includes two Agile Service Management practices: Agile Process Improvement and Agile Process Design. CASM helps candidates build the skills and knowledge needed to incorporate Agile practices into service design. This helps companies adapt and grow faster to meet the challenges of modern business and thrive in the most competitive markets.
Course timeline
Introduction to Agile Service Management
Lesson 01
Using related guidelines
Lesson 02
Agile Service Management Roles
Lesson 03
Agile Process Development
Lesson 04
Agile Service Management artifacts
Lesson 05
Agile Service Management Events
Lesson 06
Agile Process Improvement
Lesson 07
Exam
Exam Details
- 40 multiple choice questions exam
- Pass score: 65% - 26/40
- 60 minutes duration
- Open book exam
Benefits of CASM
CASM offers several benefits to businesses, including:
- Integrating Agile into service development creates a style for creating iterative goals. This creates job services that generate feedback and revenue to drive further development
- Focusing on short-term goals increases adaptability and helps teams respond more effectively to customer feedback and changing business needs and circumstances
- Supporting efficient implementation processes and workflows, as well as learning and growth processes
- CASM practices help organizations create an environment of continuous improvement.
Learning Outcomes
At the end of this course, you will be able to:
Concepts
Understand what does Agile mean, core values and principles of the Agile Manifesto
Agile Thinking
How to translate agile thinking and values into service management practices
Agile Practices
Agile concepts and related practices, including DevOps, ITIL, SRE, Lean and Scrum
Scrum Process
How Scrum roles, artifacts and events apply to the process
Agile Service Management
Two aspects of agile service management: agile process improvement and agile process engineering
Course Details
Course Duration
16+ hours with tutor support
Access
180-day access, Suitable for mobile, with exam
Practices
Quizzes & practice exams
Exam
Who Should Enroll in this Program?
The CASM certification is designed for a wide variety of candidates. This includes practice owners and process designers, developers interested in making processes more agile, managers looking to connect multiple practices and create a DevOps environment, employees and managers responsible for developing or improving processes, consultants assisting clients with process improvement and DevOps initiatives. In short, CASM is aimed at anyone responsible for managing process-related requirements, ensuring process efficiency and effectiveness, or maximizing process value.
IT professionals
DevOps manager
Product Owner
Consultants
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