Certified Agile Service Manager (CASM®) certification (exam included)
1.850,00 EUR
- 2 days
Certified Agile Service Manager (CASM)® is a two-day training course that helps delegates provide an introduction to Agile Service Management, the application and integration of agile thinking into service management processes and process design projects. The course fully prepares you to pass the Certified Agile Service Manager® (CASM) exam.
Course Details
Language
Course and material are available in English
Level
Beginner friendly
2 days online classroom
8 hours per day. Accredited course with an authorised trainer
Working methods
Multimedia presentations, group exercises and discussions, practical workshops, case studies and online practice tests.
Study time
14 hours recommended study time
Certification
Certificate of completion of training
Exam Included
Voucher for an accredited Certified Agile Service Manager® exam
About the course
This course introduces Agile Service Management, focusing on applying and integrating agile principles into service management processes and process design projects. Agile thinking enhances IT’s efficiency and effectiveness, enabling it to adapt to changing requirements while consistently delivering value.
Traditionally, Dev teams have focused on Agile/Scrum, while Ops have emphasized ITSM/ITIL®. This course bridges the gap by combining their strengths to deliver comprehensive business value. It integrates Agile and ITSM practices to support end-to-end Agile Service Management, encouraging Dev teams to manage services instead of products and helping Ops and ITSM adopt “just enough” processes. This approach improves workflow and accelerates time-to-value.
Learning Outcomes
At the end of this course, you will be able to:
Concepts
Understand what does Agile mean, core values and principles of the Agile Manifesto
Agile Thinking
How to translate agile thinking and values into service management practices
Agile Practices
Agile concepts and related practices, including DevOps, ITIL, SRE, Lean and Scrum
Scrum Process
How Scrum roles, artifacts and events apply to the process
Agile Service Management
Two aspects of agile service management: agile process improvement and agile process engineering
Course timeline
What is Agile?
Lesson 01
Agile Practices
Lesson 02
What is Agile Service Management (Agile SM)?
Lesson 03
Agile Process Development
Lesson 04
Agile Service Management artifacts
Lesson 05
Agile Service Management Events
Lesson 06
Agile Process Improvement
Lesson 07
Agile SM Technologies
Lesson 08
Aligning Agile SM and Agile Software Development
Lesson 09
Who Should Enroll in this Program?
The CASM certification is designed for a wide variety of candidates. This includes practice owners and process designers, developers interested in making processes more agile, managers looking to connect multiple practices and create a DevOps environment, employees and managers responsible for developing or improving processes, consultants assisting clients with process improvement and DevOps initiatives.
IT professionals
DevOps manager
Product Owner
Consultants
Exam Details
Prerequisites:
There are no prerequisites for this course. Everyone is welcome to participate in the course, regardless of experience. However, familiarity with IT Service Management processes and ITIL® is recommended.
Exam Details:
- Exam name: Certified Agile Service Manager (CASM)®
- Exam language: English
- Format: Multiple choice questions
- Exam Delivery: Web-based
- Access: Candidates can access the exam within the DevOps Institute Platform upon completion of the Certified Agile Service Manager® course and timely payment
- Number of questions: 40
- Pass mark: 26 points required to pass (out of 40 available) - 65%.
- Duration: 60 minutes
- Open/Closed book: Open book
Statements
Licensing and accreditation
Certified Agile Service Manager (CASM)® course offered by Advised Skills Ltd is provided under DevOps Institute, Inc. accreditation based upon Partner's Agreement and complies with the accreditation requirements.
Equity Policy
AdvisedSkills currently does not provide test accommodations due to a disability or medical condition of any students. Candidates are encouraged to reach out to AVC for guidance and support throughout the accommodation process.
Frequently Asked Questions
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