CompTIA A+ Core 1 and Core 2 (for IT technical support) - eLearning (exam included)
750,00 EUR
- 35 hours
CompTIA A+ is the industry standard for launching IT careers in today's digital world. This certification certifies candidates as proven problem solvers for supporting current core technologies such as security, networking, virtualization, etc. CompTIA A+ is the only recognized industry certification that uses skills tests to demonstrate that professionals can think quickly to perform critical IT support roles. Employers worldwide trust him to identify contacts for endpoint management and technical support. CompTIA A+ is used more than any other IT competence in technical support. The versions of this certification are CompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2).
Why CompTIA A+?
- CompTIA A+ provides a holistic view of the basics of IT operation and support. According to the US Bureau of Labor Statistics, CompTIA-certified employees with less than one year of work experience have more knowledge than non-certified employees with three years of work experience.
- CompTIA A+ certification is increasingly required for various positions.
- CompTIA performance qualifications are highly valued by employees because they validate skills and knowledge
- The CompTIA A+ core family has recently been expanded to address growing areas of IT support, such as: B. Security, operational procedures, networking and connectivity.
What is CompTIA A+ useful for?
- Increased use of SaaS applications for remote work
- Learn more about troubleshooting and remote diagnosis and correction of common software, hardware or connectivity issues
- Shift core technology from cloud virtualization and IoT device security to data management and scripting
- Several operating systems that engineers now frequently encounter, including critical systems, their uses, and how to run them properly
- Reflecting the changing work roles, many tasks are sent to specialist suppliers as certifiers must assess whether something is best addressed on site, or save time and money by providing know-how directly to the supplier.
Course timeline
Hardware
Lesson 01
Identify, use and connect hardware components and devices, including the broad knowledge of various devices now needed to support remote personnel
Operating Systems
Lesson 02
Installing and supporting Windows OS including command line & client support. System configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.
Software troubleshooting
Lesson 03
Troubleshoot PC and mobile device problems, including common operating system, malware and security issues.
Networking
Lesson 05
Explanation of types of networks and connections, including TCP/IP, WIFI and SOHO.
Troubleshooting
Lesson 05
Troubleshoot real-world devices and networks quickly and efficiently
Security
Lesson 06
Identify and protect against security vulnerabilities in devices and their network connections
Mobile devices
Lesson 07
Install and configure laptops and other mobile devices and supporting applications to ensure connectivity for end users
Virtualization and cloud computing
Lesson 08
Compare and contrast cloud computing concepts and set up client-side virtualization
Operational procedures
Lesson 09
Following best practices for safety, environmental impact, communication and professionalism
Learning Outcomes
Candidates will learn about the following topics:
IT infrastructure
IT infrastructure support practices, such as advanced troubleshooting for device connectivity, end-point management and basic networking
Identify
How to identify, use, connect, configure and support hardware for mobile, PC and IoT, including connectors, peripherals and components. Detect and address vulnerabilities in the security of network connections and devices.
Security functions
How to perform essential basic security functions, such as addressing privacy concerns, detecting and removing malware, hardening devices and optimizing physical security
Installation
installation, support and configuration of Windows OS, and understanding of other operating systems such as Linux, Mac, iOS and Android. Install and configure mobile devices such as laptops and cell phones
Troubleshoot
Troubleshoot and resolve core service and support issues. Troubleshoot software on PCs and mobile devices for functions such as application security. Troubleshooting device and network problems
Best practices
Best practices for documentation, IT scripting and change management. Follow and apply best practices for environmental protection, safety, professionalism and communication
Networks and Connections
Different types of networks and connections, including WIFI, TCP/IP, and Small Office/Home Office (SOHO)
Cloud computing
Compare, contrast and use cloud computing and client-side visualization
Data Storage
Best practices for data storage, recovery and management
SaaS
Management of client- and cloud-based SaaS software
Key Features
Language
Course and material are in English
Duration
Approximately 15 hours per course. 30-35 hours in total
CompTIA CertMaster Learn
12 months of access to the eLearning platform anytime (self-paced learning)
Material
10 video lessons with performance-based questions
Practice
100 practice questions with flashcards ensure you know the terminology and acronyms required for the exam
Virtual Labs included
CompTIA A+ Core 1 and Core 2
Exam simulation
Final assessment with 90 questions that simulate the exam experience
Official Exam Included (core 1 and core 2)
Test provider: Person Vue (test center or online testing)
Who Should Enroll in this Program?
Desktop Support Specialist
Field Service Technician
Help Desk Technician
Associate network engineer
System support technician
Junior system administrator
Online Exam Details
CompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2)
Prior Knowledge
To access the CompTIA A+ course and Core 1 and Core 2 exams, candidates are recommended to have:
From 9 to 12 months of practical experience in a help desk support technician, desktop support technician, or field service technician position.
Exam Details
- Multiple-choice, performance-based questions (PBQs): Performance-based questions are exam items designed to test a candidate's ability to solve problems in a real-world environment and are delivered as simulations or within virtual environments) and drag and drops
- Maximum of 90 questions per exam
- Pass score: 220-1101: 675 (on a scale of 900)
- Pass score: 220-1102: 700 (on a scale of 900)
- Exam provider: Person Vue (exam center or online exam).
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