FitSM® Foundation (Alternative for ITIL) - eLearning (exam included)
450,00 EUR
- 14 hours
With the introduction of FitSM, the open source, lean ITSM (IT Service Management) standard, the service management industry has a lean approach to taking advantage of the most widely used best practices. What does FitSM offer that you don't already know? The short answer is that you should use the guidelines alongside your ITIL® or service management implementation program. It will lead to faster and more visible results and success. This article provides a few recommendations for you to consider.
Key Features
Language
Course and material are in English
Level
Beginner-Intermediate level
Access
120 days to the eLearning platform 24/7 (self-study)
3 hours total video content
with 14 hours recommended study time
Materials
Downloadable PDF documents with slides for each lesson
Exam included
1 official exam voucher included valid for 1 year. Exam done via online proctorU
Certification included
APMG FitSM Foundation certification of completion
What is FitSM® ?
Many organizations use the IT Service Management standard to organize their IT and information technology-related activities into customer-oriented services. Initially, organizations achieved this by using the core guidelines and Best Practices of the IT Infrastructure Library. However, with few exceptions, only a few processes are applied, mainly in customer-facing IT support.
FitSM® is designed for professionals who want to acquire the competencies needed to implement effective ITSM processes without having to delve into the intensive details of other frameworks. While Best Practices lack some elements for standardization, FitSM® is designed to implement auditable standards in these core processes, thus focusing on the essence of IT Service Management.
Learning Outcomes
While Best Practices lack some elements for standardization, FitSM® is designed to implement auditable standards in these core processes, thus focusing on the essence of IT Service Management.
Implementation
The steps to implementing the full set of IT Service Management processes
Service Delivery
Improving an organization's IT service delivery, using a concise, lightweight and achievable ITSM standard
Application of effective ITSM
Application of effective ITSM processes in federated environments - where services are managed in collaboration with competing or disparate organizations through checklists and maturity assessment
Effective ITSM processes
Implementing the fundamentals of effective ITSM processes - in cases where it is not necessary to implement the detailed processes provided by other frameworks such as ISO/IEC 20000
Course timeline
The basic concepts and terms of IT service management
Lesson 01
The purpose and structure of FitSM standards
Lesson 02
plus their relationship to other standards
The process framework underlying FitSM
Lesson 03
The requirements defined in FitSM
Lesson 04
allowing you to implement faster and more efficiently
Who Should Enroll in this Program?
All individuals involved in the delivery of IT services and candidates wishing to progress to the advanced level of the qualification and certification scheme.
IT Professional
IT Service
IT Architect
IT Security
Exam Details
Take your exam whenever you are ready, whenever you have the time, and wherever you are. The exam will be taken online giving you the comfortable choice of writing the exam at home or the office. The exam is included in this eLearning package. Very flexible!
Prerequisites
There are no prerequisites in order to access the FitSM® Foundation course and exam.
Exam format:
- 30 minutes duration
- Closed book exam. No aids are allowed
- 20 multiple choice questions (four possible answers for each question, one correct answer per question)
- At least 65% correct answers (13 out of 20) are required to pass the examination
Learn more about APMG exam proctoring here
About APMG
APMG Group International is a global certification body that offers training courses and professional certifications in a variety of business disciplines. APMG accredits training organizations and manages qualification schemes for professionals. APMG certifications are recognized by employers and professionals worldwide as benchmarks of quality and expertise.
Regarding Equlity Policy
APMG makes every reasonable effort to ensure that candidates with access and/or support requirements can sit the examination within reasonable limits to ensure they have as equal a chance as any other candidate to pass the examination. Please find their full Equality Policy here for more and actual information here
Frequently Asked Questions
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