ITIL®4 Specialist: Create, Deliver & Support - Classroom (exam included)
1.850,00 EUR
- 2 days
In this ITIL® 4 Specialist course, you will learn how to focus on the integration of different value streams and activities to create, deliver and support products and services while covering the practices, methods and tools for managing this. The course covers customer operations, the role of the service provider and supplier in managing and supporting services. The course also describes how the activities of design, build and test for the development of products and services take place through value streams and with the support of service value chain activities. Create, Deliver and Support describes how organizations can continue to deliver innovative and reliable services to their customers in an increasingly competitive market.
Course timeline
Plan and build value stream
Lesson 01
Different types of organizational forms
Lesson 02
Groups' abilities, roles and competencies and different group cultures
Lesson 03
To work with a customer-oriented focus
Lesson 04
Resource planning
Lesson 05
Results-based measurement and reporting
Lesson 06
Create a culture of continuous improvement
Lesson 07
How practices contribute to Create, Deliver and Support (CDS)
Lesson 08
How suppliers contribute to CDS
Lesson 09
How service integration contributes and is managed
Lesson 10
Learning Outcomes
When you complete this ITIL®4 Specialist: Create, Deliver & Support Course, you will be able to accomplish the following:
Plan and Build
Understand how to plan and build a service value stream to create, deliver, and support services
ITIL Practices
Know how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams
Deliver
Know how to create, deliver and support services
Stakeholder
Provides an understanding of different stakeholder perspectives of service quality and improvement methods.
Key Features
Classroom
2 Days of online classroom with accredited trainer
Materials
Downloadable PDF documents with detailed content for each lesson
Exam Voucher
The official online exam is included! Exam voucher validity: 12 months.
Who Should Enroll in this Program?
This course is mainly suitable for professionals responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.
Pre-requisites: There are two formal prerequisites to sit the exam. You must have passed the ITIL 4 Foundation or Managing Professional Transition examination and attend an accredited training course.
ITSM Managers
ITSM Practitioners Managing IT-enabled Products and Services
IT Service Management Professionals
Exam Information
Exam and Certification: Online!
The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What we need is a computer with internet for the exam and webcam (ProctorU). The exam is included in this package.
Exam Format
- 90-minute duration
- Closed book
- 40 questions
- Pass mark is 70% or higher - score of 28 points or higher
About the certification
Our accredited ITIL 4 Create, Deliver, and Support (CDS) learning helps prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to create, deliver, and support services described in the CDS syllabus. The ITIL 4 CDS qualification is one of the prerequisites for the ITIL 4 Managing Professional designation, which assesses the candidate’s practical and technical knowledge about running successful, modern IT-enabled services, teams, and workflows.
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