ITIL®4 Specialist: Create, Deliver & Support - Classroom (exam included)
1.850,00 EUR
- 2 days
In this ITIL® 4 Specialist course, you will learn how to focus on the integration of different value streams and activities to create, deliver and support products and services while covering the practices, methods and tools for managing this. The course covers customer operations, the role of the service provider and supplier in managing and supporting services. The course also describes how the activities of design, build and test for the development of products and services take place through value streams and with the support of service value chain activities. Create, Deliver and Support describes how organizations can continue to deliver innovative and reliable services to their customers in an increasingly competitive market.
Key Features
Language
Course and material are available in English
Level
Intermediate level
2-days (8 hours per day)
Accredited course with an authorized ITIL® 4 trainer.
Study time
21 hours recommended study time
Working methods
Multimedia presentations, group exercises and discussion, practical workshops, case study and online practice tests.
Materials
Downloadable PDF documents with detailed content for each lesson.
Official exam included
ITIL 4® Foundation exam voucher valid for 1 year. Online exam scheduled anytime
Certification included
ITIL®4 Specialist: Create, Deliver & Support certificate of completion.
Course timeline
Plan and build value stream
Lesson 01
Different types of organizational forms
Lesson 02
Groups' abilities, roles and competencies and different group cultures
Lesson 03
To work with a customer-oriented focus
Lesson 04
Resource planning
Lesson 05
Results-based measurement and reporting
Lesson 06
Create a culture of continuous improvement
Lesson 07
How practices contribute to Create, Deliver and Support (CDS)
Lesson 08
How suppliers contribute to CDS
Lesson 09
How service integration contributes and is managed
Lesson 10
Learning Outcomes
When you complete this ITIL®4 Specialist: Create, Deliver & Support Course, you will be able to accomplish the following:
Plan and Build
Understand how to plan and build a service value stream to create, deliver, and support services
ITIL Practices
Know how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams
Deliver
Know how to create, deliver and support services
Stakeholder
Provides an understanding of different stakeholder perspectives of service quality and improvement methods.
Who Should Enroll in this Program?
This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.
ITSM Managers
ITSM Practitioners Managing IT-enabled Products and Services
IT Service Management Professionals
Exam Information
Exam and Certification: Online!
The exam will be taken online giving you the convenient choice of writing the exam at home or in the office. What you need is a computer with internet for the exam and webcam (ProctorU).
Prerequisites:
- Passed the ITIL 4 Foundation examination
- Attended an accredited training course for this module
EXAM FORMAT
- 90-minute duration
- Closed book
- 40 multiple choice questions
- Pass mark is 70% or higher - score of 28 points or higher
About the certification
Our accredited ITIL 4 Create, Deliver, and Support (CDS) learning helps prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to create, deliver, and support services described in the CDS syllabus. The ITIL 4 CDS qualification is one of the prerequisites for the ITIL 4 Managing Professional designation, which assesses the candidate’s practical and technical knowledge about running successful, modern IT-enabled services, teams, and workflows.
Licensing
and equality policy
Licensing and accreditation
The ITIL®4 Specialist course is accredited by Peoplecert, based on the Partner's Agreement and meets the accreditation requirements.
Equality policy
PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.
Frequently Asked Questions
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