SIAM™ (Service Integration and Management) Foundation - eLearning (exam included)
590,00 EUR
- 15 hours
SIAM is an approach to service integration and management that brings together the principles of governance, management, integration, assurance, and coordination. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI) This framework enables organizations to manage multiple service providers with an aligned approach to service management. SIAM's principles enable you to effectively manage your services by providing governance, management, integration, assurance, and coordination.
Course timeline
Introduction to SIAM™
Lesson 01
Introduction to SIAM™
SIAM implementation roadmap
Lesson 02
SIAM implementation and understanding of the roadmap.
SIAM roles and responsibilities
Lesson 03
SIAM understanding and insights into different roles and their responsibilities.
SIAM practices
Lesson 04
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Processes in support of SIAM
Lesson 05
An expanded understanding of different processes and support systems regarding SIAM.
SIAM challenges and risks
Lesson 06
Extended knowledge of conceivable risks and challenges
SIAM™ Foundation Exam
Exam Information
There are no mandatory requirements for entry to the SIAM Foundation exam.
- Duration of 60 minutes
- Closed book
- 40 multiple-choice questions
- Achieved score: 26/40 points - 65%
Learning Outcomes
At the end of this SIAM Foundation eLearning Course, you will be able to:
Processes and concepts
Understand key SIAM concepts and processes in the organization
SIAM ecosystem
Building a SIAM ecosystem to better organize organizational resources.
Better support with SIAM implementation
Provide better support during SIAM implementation by understanding key considerations related to key processes.
Mitigate risks
Mitigate risks associated with integration services and the SIAM ecosystem
Improve organizational services
Link different practices to SIAM to improve and expand organizational services.
Integrate services
Integrate services using different structures based on SIAM practices and methodologies.
Identification of Key stages
Identify the key stages of SIAM implementation to better plan implementation.
Roles and responsibilities
Identify roles and responsibilities of SIAM in processes and organizations
Knowledge of appropriate SIAM practices
Better selection of the most appropriate SIAM practices based on the environment and maturity of the organization.
Key Features
120 days access to the e-learning platform, 24/7 access
8 practical lessons
Downloadable PDF
documents with detailed content (slides, explanations) for each lesson
1 test exam
The official SIAM™ Foundation exam (online).
Course quizzes
Interim course quizzes with immediate online correction
Who Should Enroll in This Program?
SIAM certifications equip individuals with the necessary knowledge and skills to excel in areas such as IT governance, IT operations, IT outsourcing, vendor management, service level agreements (SLAs), process integration and efficient service delivery.
Service manager
Operation Manager
IT manager
IT operation
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