SIAM™ Service Integration and Management Foundation - eLearning (exam included)
590,00 EUR
- 14 hours
Learn to manage multi-vendor IT environments, enhance collaboration, and boost service delivery. SIAM is designed to validate a professional's understanding of the fundamental concepts and terminology of Service Integration and Management (SIAM). It equips individuals with a comprehensive grasp of SIAM's core principles, enabling them to navigate the complexities of IT service management confidently.
Key Features
Language
Course and material are available in English
Level
Beginner - Intermediate for professionals
Access
120 days access to the self-paced study eLearning platform 24/7
2,5 hours total video content
with 14 hours study time recommended
Material
Downloadable PDF documents with detailed content (slides, explanations) for each lesson
Exam simulation
1 official mock exam
Exam Included
Official exam voucher scheduled anytime
16 PDU for PMI certifications
Technical 12, Leadership 0, Strategic 4
Course Overview
SIAM is an approach to service integration and management that brings together the principles of governance, management, integration, assurance, and coordination. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI) This framework enables organizations to manage multiple service providers with an aligned approach to service management. SIAM's principles enable you to effectively manage your services by providing governance, management, integration, assurance, and coordination.
This certification also covers key processes within the SIAM environment, offering a complete perspective on the operational aspects of service integration. With this knowledge, professionals can streamline IT operations, foster seamless collaboration between service providers, and enhance the efficiency and effectiveness of service delivery.
SIAM Foundation certifies the expertise of professionals in coordinating multiple service providers to achieve common objectives aligned with a client organization’s service delivery goals. Successful candidates gain insights into how SIAM delivers business value and can actively contribute to its implementation and adoption within an organization.
Learning Outcomes
At the end of this SIAM Foundation eLearning Course, you will be able to:
Processes and concepts
Understand key SIAM concepts and processes in the organization
SIAM ecosystem
Building a SIAM ecosystem to better organize organizational resources.
Better support with SIAM implementation
Provide better support during SIAM implementation by understanding key considerations related to key processes.
Mitigate risks
Mitigate risks associated with integration services and the SIAM ecosystem
Improve organizational services
Link different practices to SIAM to improve and expand organizational services.
Integrate services
Integrate services using different structures based on SIAM practices and methodologies.
Identification of Key stages
Identify the key stages of SIAM implementation to better plan implementation.
Roles and responsibilities
Identify roles and responsibilities of SIAM in processes and organizations
Knowledge of appropriate SIAM practices
Better selection of the most appropriate SIAM practices based on the environment and maturity of the organization.
Course timeline
Introduction to SIAM™
Lesson 01
SIAM implementation roadmap
Lesson 02
SIAM roles and responsibilities
Lesson 03
SIAM practices
Lesson 04
Processes in support of SIAM
Lesson 05
SIAM challenges and risks
Lesson 06
Who Should Enroll in This Program?
The EXIN SIAM™ Foundation certification is ideal for professionals involved in managing, delivering, or supporting IT services in environments where multiple service providers work together. It equips individuals with the knowledge to streamline collaboration between providers, optimize service delivery, and align IT services with business objectives.
IT Service Managers and Leaders
ITIL Practitioners
IT Governance and Compliance Professionals
Project Managers
Service Providers and Vendors
Consultants and Advisors
Exam Details
Exam and certification: Online!
Prerequisites
There are no mandatory prerequisites to access SIAM Foundation exam, but these points are recommended:
- Attending an accredited SIAM Foundation training course
- Having a basic knowledge of ITSM terminology
Exam Format
- Online exam
- Duration of 60 minutes
- Closed book
- 40 multiple choice questions
- Passing score: 26/40 marks - 65%
Statements
Licensing and accreditation
EXIN for SIAM™ Foundation course delivered by iLEARN – Innovative Learning. Adding Value Consulting promotes this course for iLEARN – Innovative Learning which is an Accredited Training Organization for EXIN .
Equity Policy
iLEARN currently does not provide test accommodations due to a disability or medical condition of any students. Candidates are encouraged to reach out to AVC for guidance and support throughout the accommodation process.
Frequently Asked Questions
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