VeriSM™ Foundation (Service Management) - eLearning (exam included)
450,00 EUR
- 65 passed
VeriSMTM is a brand-new service management approach for the digital age. VeriSMTM offers organizations the opportunity to serve customers in line with today's high demands while simultaneously reducing risks and costs. A VeriSMTM-certified professional will possess up-to-date knowledge and robust service management tools to excel in all customer service environments. VeriSMTM Foundation focuses on the VeriSMTM model, which emphasizes value, outcomes, and an organization's goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
Course timeline
VeriSM™ Foundation
Lesson 01
VeriSM™Foundation focuses on VeriSM models that have a value focus on results and organizational goals. It also includes guidance on selecting the appropriate management method for establishing the product or service.
Service Management
Lesson 02
VeriSM™provides context to Service Management and looks at how new technology and management methods can be applied to increase value for the customer.
Flexible methods
Lesson 03
The VeriSM™visar model shows organizations how they can adopt a range of methods in a flexible way to deliver the right product or service at the right time for their customers.
Tailored Approach
Lesson 04
VeriSM™enables a tailored approach depending on the type of business you have, the organization size, your business priorities, your organizational culture - and even the nature of the individual project or service you work with.
Integrated Service Management
Lesson 05
VeriSM™helps companies manage and deliver value to their customers using integrated service management practices, rather than focusing on a prescriptive way of working.
Exam Details
Exam Information
- Multiple-choice
- 40 questions, 26 marks required to pass (65)
- Closed-book
- 60-minute duration
- ONLINE Exam, included in this eLearning package
Key Features
120 days access to the platform
9 lessons
Downloadable PDF documents with detailed content (pictures, explanations) for each lesson
2 official test exams
Access around the clock
Exercises with immediate online correction
4 months access to online courses
The official online exam is included!
Learning Outcomes
At the end of this VeriSM Foundation eLearning Course, you will be able to:
Internal Engagement
- Driving internal engagement and making changes that matter to the customer.
Service Management
- Delivering new service management and product development practices that put your business first. - Implementing service management which adds value to your business, making you more valuable in the marketplace.
Growing Community
- Being part of a growing community
Become an Sought-after Pioneer
- Being a sought-after pioneer in delivering service management for the digital age.
Who Should Enroll in this Program?
This course is suitable for those who need to understand the impact of evolving management practices and new technologies on their role, wanting to be recognized for possessing contemporary knowledge and skills, and wishing to enhance the effectiveness of their service delivery.
Managers
Executives
Service managers
IT Professionals
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