VeriSM™ Foundation (Service Management) - eLearning (exam included)
450,00 EUR
- 14 hours
The VeriSM™ Foundation Certification is a globally recognized credential that provides a comprehensive understanding of the VeriSM approach to service management. VeriSM (Value-driven, Evolving, Responsive, Integrated Service Management) offers a flexible framework designed for the modern digital era, helping organizations deliver value-driven services by integrating management practices, emerging technologies, and organizational capabilities.
About the course
VeriSMTM is a brand-new service management approach for the digital age. VeriSMTM offers organizations the opportunity to serve customers in line with today's high demands while simultaneously reducing risks and costs. A VeriSMTM-certified professional will possess up-to-date knowledge and robust service management tools to excel in all customer service environments.
VeriSMTM Foundation focuses on the VeriSM™ model, which emphasizes value, outcomes, and an organization's goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
Key Features
Language
Course and material are available in English
Level
Beginner for professionals
Access
120 days access to the self-paced study eLearning platform 24/7
3 hours total video content
with 14 hours study time recommended
Material
Downloadable PDF documents with detailed content (slides, explanations) for each lesson
Exam simulation
1 official mock exam
Exam Included
Official exam voucher scheduled anytime
16 PDU for PMI certifications
Technical 0, Leadership 2, Strategic 14
Course timeline
The Service Organization
Lesson 01
Service culture
Lesson 02
People and organizational structure
Lesson 03
The VeriSM™ model
Lesson 04
Progressive practices
Lesson 05
Innovative technologies
Lesson 06
Getting started
Lesson 07
Learning Outcomes
At the end of this VeriSM Foundation eLearning Course, you will be able to:
Internal Engagement
Driving internal engagement and making changes that matter to the customer
Service Management
Delivering new service management and product development practices that put your business first
Growing Community
Implementing service management which adds value to your business, making you more valuable in the marketplace
Become an Sought-after Pioneer
Being a sought after pioneer in delivering service management for the digital age
Who Should Enroll in this Program?
This course is suitable for those who need to understand the impact of evolving management practices and new technologies on their role, wanting to be recognized for possessing contemporary knowledge and skills, and wishing to enhance the effectiveness of their service delivery.
Service management professionals in IT, HR, Finance, and other business domains.
IT managers, consultants, and team leaders seeking to modernize service management practices.
Digital transformation specialists and business strategists.
Entry-level professionals looking to build a foundation in service management.
Exam Details
Exam and certification: Online!
Prerequisites
There are no formal prerequisites however a good prior knowledge of Service Management is desirable.
Exam Format
- Multiple-choice
- 40 questions
- 26 marks required to pass (65)
- Closed-book
- 60-minute duration
Statements
Licensing and accreditation
EXIN for VeriSM™ Foundation course delivered by iLEARN – Innovative Learning. Adding Value Consulting promotes this course for iLEARN – Innovative Learning which is an Accredited Training Organization for EXIN .
Equity Policy
iLEARN currently does not provide test accommodations due to a disability or medical condition of any students. Candidates are encouraged to reach out to AVC for guidance and support throughout the accommodation process.
Frequently Asked Questions
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